Care Quality Commission

Message to patients from Dr. Rajesh Kumar Pandey, General Practitioner, Priory Road Surgery

We are disappointed that Priory Road Surgery has been placed in “special measures”, following an inspection by the Care Quality Commission (CQC) in December 2015. The CQC is the independent regulator of health and social care and is responsible for inspecting all GP services in England.

This does not mean that the surgery is closing.

We are grateful to the inspectors for the quality of their inspection and report, which will help us to improve services for you.

The CQC report identifies areas where the surgery is doing well and we are delighted to learn that our patients believe our practice is caring and compassionate. This fuels us with the drive and determination to make sure we continue to deliver the best possible care to you.

However, the CQC report also highlights areas we need to improve.

We are committed to ensuring your welfare and safety and this remains at the forefront of our work.

We have already taken action to make some of the necessary improvements and believe that we can make the remaining improvements in time for our next inspection.

Below is a brief summary of the changes and improvements which we are in the process of implementing.

  • The CQC identified some administrative areas which need addressing in time for our next inspection. We would like to reassure all patients that we have already taken action in regards to many of these recommendations. Since the inspection, we have initiated a thorough review of our policies and also updated our staff recruitment and induction programme. We are confident that this will allow us to function more efficiently as a practice.
  • The inspectors also identified that our practice needed to be well equipped to deal with issues such as fire safety. We are pleased to report that since the inspection, our practice has undergone an extensive safety review by expert professionals and this has led to the adoption of the latest systems and procedures for fire safety.
  • The inspectors have also identified certain areas for improvement in order to ensure the safety and welfare of all our patients. The safety of our patients remains at the forefront of our commitments. Our entire team have taken these suggestions very seriously. As a result, we have taken steps to ensure that all our clinical staff routinely take part in full and extensive training for the services we provide to patients.

We are confident that by working constructively with the CQC and other regulatory bodies, our practice will flourish and provide the best possible standard of care for our patients.

We are initiating a Patient Participation Group at the practice next month and would welcome any new members. Please get in touch with reception staff if you would like to get involved.

If there are any queries regarding any aspects of our inspection and strategy to move forward, please do not hesitate to contact our Practice Manager so that we can answer any questions you have.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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83 Priory Road, Hastings, East Sussex, TN34 3JJ
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